Contact Centre Insights
Live Voice Network

Contact Centre Insights

Next-Gen AI Call Operations & Intelligence

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Next-Gen Multi-Tenant Telephony

AI-Powered Call Center Built For Enterprise Scale

Multi-tenant voice AI and automated SMS platform powered by Twilio, Groq Llama 3, and WebRTC. Turn-based voice calls, instant merchant routing, and live wallboards.

Dedicated Merchant Code
Per-Second Fair Billing
Browser WebRTC Audio
Active Voice Channel • WebRTC BridgeCarrier: Twilio Voice • Routing: Code #702122
Turn: 420ms

Live Audio Stream

AI Agent (Alice - Kenyan Neutral)

AI Assistant:“Hello! Welcome to Vertex AI Support. Your order #4092 has been processed and dispatched via courier. Would you like me to SMS you the live tracking link?”

Engineered For Reliability

Everything Your Contact Centre Needs In One Place

Sub-500ms Voice AI

Direct in-browser WebRTC mic calling with zero plugins required. Fall back seamlessly to telecom carriers for inbound and outbound calls worldwide.

Context-Aware SMS Inbox

Two-way conversational SMS with unified contact threading, automated replies, delivery webhook status, and multi-tenant customer records.

Live Wallboards & Metrics

Real-time supervisor monitors with agent status, active call counters, duration charts, customer sentiment metrics, and queue analytics.

< 450ms

Turn Latency

3 Min Free

Every Single Month

99.98%

Platform Uptime

180+ Countries

Carrier Coverage